1. Introduction
At Manpasand Boutique, we strive to ensure your complete satisfaction
with our premium fashion wear products. This Refund Policy outlines our procedures for returns,
exchanges, and refunds. Please read this policy carefully before making a purchase.
By purchasing from Manpasand Boutique, you agree to the terms and
conditions outlined in this Refund Policy. If you have any questions, please contact us before
making a purchase.
2. Return and Exchange Eligibility
To be eligible for a return or exchange, the following conditions must
be met:
- The item must be in its original condition, unworn, unwashed, and with all original tags
attached
- The item must be returned within 7 days of delivery
- You must have a valid invoice or purchase receipt
- The item must not be damaged, altered, or used
- Custom-made, tailored, or personalized items may not be eligible for return unless there is a
manufacturing defect
3. Non-Returnable Items
The following items are not eligible for return or exchange:
- Items that have been worn, washed, or damaged by the customer
- Items without original tags or packaging
- Items returned after the 7-day return period
- Custom-made, tailored, or personalized items (unless defective)
- Items purchased during special sales or clearance events (unless defective)
- Items that have been altered or modified
4. Return Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at manpasanddadar@gmail.com or call us at +91 82919 42799 within 7 days of receiving your order
- Provide Details: Include your order number, item(s) you wish to return, and
reason for return
- Receive Authorization: We will review your request and provide a Return
Authorization (RA) number if approved
- Package the Item: Securely package the item in its original packaging with all
tags attached
- Ship the Item: Send the item to our store address (provided with your RA
number) using a trackable shipping method
- Confirmation: Once we receive and inspect the item, we will process your refund
or exchange
5. Return Shipping
Return shipping costs are handled as follows:
- Defective or Wrong Items: If you receive a defective item or the wrong item, we
will cover the return shipping costs
- Customer-Initiated Returns: For returns initiated by the customer (e.g., change
of mind, size issues), the customer is responsible for return shipping costs
- Exchange Shipping: For exchanges, we will cover the shipping cost of the
replacement item
We recommend using a trackable shipping service and retaining the
shipping receipt until your return is processed.
6. Refund Processing
Once we receive and inspect your returned item, we will process your
refund as follows:
- Inspection Period: We will inspect the returned item within 3-5 business days
of receipt
- Refund Method: Refunds will be issued to the original payment method used for
the purchase
- Processing Time: Refunds typically take 5-10 business days to reflect in your
account after approval
- Refund Amount: The refund will include the item price, excluding original
shipping charges (unless the return is due to our error)
7. Exchange Policy
We offer exchanges for items in the following cases:
- Size exchanges (subject to availability)
- Color exchanges (subject to availability)
- Defective items
- Wrong items sent by us
8. Defective or Damaged Items
If you receive a defective or damaged item, please contact us
immediately (within 48 hours of delivery) with your order number, photos of the defect, and a
description of the issue.
9. Cancellation Policy
You may cancel your order before shipment. Once shipped, order
cancellations will follow our return policy. Custom tailored items cannot be cancelled once
production begins.
10. Contact Information
For questions, concerns, or to initiate a return or exchange, please
contact us:
- Email: manpasanddadar@gmail.com
- Phone: +91 82919 42799
- Address: GROUND FLOOR, SHOP NO.9, Dharod Terrace, DR. B A ROAD, Dadar East, Mumbai, Mumbai, Maharashtra, 400014
- Business Hours: Monday - Saturday: 10:00 AM - 8:00 PM